Reference

How bet365cy Handles Your Personal Data

Your personal data stays within clearly defined boundaries at bet365cy — we collect only what we need to run your account, process deposits via DANA, OVO, GoPay or…

Data collected only for account operationDANA, OVO, GoPay & QRIS payment data protectedYour right to access and delete dataNo data sold to third partiesRetention periods clearly defined

Explore the Lobby Read FAQ

What Data We Collect and Why

bet365cy Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account, we collect your name, email address, and contact details so we can verify your identity and keep your account secure. When you make a deposit using DANA, OVO, GoPay or QRIS, we record transaction references — not your full wallet credentials

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— to reconcile payments and process withdrawals accurately. We also collect device identifiers and session logs to detect unusual access patterns that could put your account at risk. Behavioural data, such as which sections of the lobby you visit, helps us improve page performance for you.
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Access to certain features depends on local law, and data handling related to those features follows the same rule. We do not collect data beyond what is operationally necessary.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT

Reach Us About Your Data Rights

If you want to request a copy of the data we hold on your account, ask us to correct an error, or ask us to delete your records, our privacy team is reachable around the clock. Customers in Denpasar and across Indonesia can contact us through any of the three channels below — we aim to respond to all data-rights requests within 72 hours of receipt.

Team online

Live Chat

Connect with our privacy support team directly through the live chat window in your account dashboard, available 24 hours a day, seven days a week, with no hold queues during off-peak hours.

Email

Send your data-rights request, including your registered email address and the specific action you are requesting, to our dedicated privacy inbox. We log every request and send a confirmation within one hour.

Account Settings Panel

Navigate to Account → Privacy in your desktop or mobile dashboard to submit a data-export or deletion request directly, without needing to contact an agent for standard self-service actions.

DATA HANDLING STANDARDS

Six Ways We Protect Your Privacy

Privacy at bet365cy is not a checkbox — it is woven into account creation, payment processing and session management.

Encrypted Data Storage

All personal records, including payment references from DANA, OVO, GoPay and QRIS transactions, are stored using AES-256 encryption at rest. Backups are also encrypted and access-controlled to authorised staff only.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to measure page load times. You can review and withdraw cookie consent at any time through the Cookie Preferences panel in your account settings.

Account Security Alerts

Every login from a new device triggers an email notification to your registered address. If you did not authorise the login, you can freeze account access immediately from the same email without needing a support agent.

Data Retention Schedule

Account data is retained for the period required to fulfil your account contract plus any legally mandated period thereafter. Once both periods expire, personal records are deleted from live systems and purged from encrypted backups within 30 days.

Third-Party Data Sharing

We share data with payment processors such as DANA and GoPay only to complete your transaction. We do not sell, rent or trade your personal information to advertisers or data brokers under any circumstances.

Your Right to Correct Data

If your name, address or contact details are recorded incorrectly, submit a correction request through Account → Profile or via email. We verify and update confirmed corrections within five business days.

Your Privacy Questions Answered

The questions below reflect what Indonesian account holders ask most often about how their personal data is collected, stored and deleted. If your question is not listed here, our live chat team can address it around the clock through your account dashboard.

We collect your name, email address, date of birth and contact number for identity verification. Once you add a payment method such as OVO or QRIS, we also record transaction references needed to process deposits and withdrawals accurately.

No. We store only the transaction reference number returned by DANA or GoPay after a payment is processed. Your wallet PIN, password and full account number are never transmitted to or stored on our systems.

We retain your records for the duration required by our account contract and any applicable legal obligation. After both periods have passed, your personal data is deleted from live databases and removed from encrypted backups within 30 days.

Yes. Submit a data-export request via Account → Privacy in your dashboard, or email our privacy team with your registered address. We will compile and deliver your data file within 72 hours of receiving the verified request.

Access is restricted to staff whose role requires it — payment reconciliation teams, fraud detection and customer support agents. All access is logged, and we conduct regular internal audits to ensure no broader access occurs.

Yes, where access to a feature depends on local law, data related to that feature is handled under the same condition. We note this clearly within the specific feature section so you know which rules apply to which parts of your account.

Send a deletion request through Account → Privacy or contact our privacy inbox with your full name and registered email. We will confirm receipt within one hour and complete the deletion within the timeframe set by our data retention schedule.

How bet365cy Handles Your Personal Data

Reach Us About Your Data Rights

Live Chat

Email

Account Settings Panel

Six Ways We Protect Your Privacy

Encrypted Data Storage

Cookie Controls

Account Security Alerts

Data Retention Schedule

Third-Party Data Sharing

Your Right to Correct Data

Your Privacy Questions Answered

01 What personal information does bet365cy collect when I open an account?

02 Does bet365cy store my DANA or GoPay wallet credentials?

03 How long does bet365cy keep my data after I close my account?

04 Can I request a full copy of the data bet365cy holds on me?

05 Who inside bet365cy can access my personal data?

06 Does the privacy policy change if certain features depend on local law?

07 How do I ask bet365cy to delete my personal data entirely?

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